ServiceNow, Inc. (NOW) stock — is it a good business?

ServiceNow, Inc. (NOW) stock — is it a good business? — InspectStocks

Just reported

Q3 2026 results

From ServiceNow's results release of October 28, 2026; its quarterly report has since been filed.

Revenue
Actual
$4.11B
+21% y/y
+3.0% q/q
Guided
—
No guide given
EPS, GAAP
Actual
$0.27
-44% y/y
-6.9% q/q
Guided
—
No guide given
Operating income, GAAP
Actual
$385M
-33% y/y
+138% q/q
Guided
—
No guide given

Set against the company's own guidance and the same quarter a year earlier, not analysts' estimates, which we do not hold. Adjusted figures are the company's own non-GAAP measures, as stated in the release.

How it makes money

License and Service97%
Technology Service3%

Shares of revenue are estimates for year ended December 31, 2025, not figures from a filing.

Competes with

What it sells6

Now Assist
Artificial intelligence tools that can summarize requests, suggest actions, and help automate tasks in ServiceNow products.
IT Service Management (ITSM)
Software for handling information technology service requests, incidents, changes, and routine tasks.
IT Operations Management (ITOM)
Software that tracks and monitors a customer’s physical and cloud-based technology systems and helps identify service disruptions.

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Security Operations and Risk Management
Tools for managing security incidents, technology vulnerabilities, compliance work, and other organizational risks.
Customer Service Management and Sales and Order Management
Software for handling customer requests, sales leads, quotes, orders, and the work needed to fulfill them.
EmployeeWorks
A conversational service for employees to search for information, get help, and complete tasks across human resources, information technology, and workplace services.

Who buys it5

Large private and public organizations buy subscriptions through ServiceNow’s direct sales team, managed service providers, or resale partners.
Government agencies and other public-sector organizations buy ServiceNow software through subscription agreements; procurement rules and contract terms can apply.
Customers use ServiceNow in sectors including financial services, healthcare, manufacturing, retail, telecommunications, technology, and government.

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The company reported a 98% renewal rate (quarter ended June 30, 2026, high); it calculates this using contract value, not simply the number of customers.
The company reported 658 customers with annual contract value above $5 million (June 30, 2026, high).

What it stands on, and what could break it

What the business leans on

1ServiceNow uses its own data centers and public cloud providers to host its software; it says costs for third-party cloud services have increased as customer use has grown.
2The company relies on implementation, sales, and technology partners to help reach customers, set up products, and provide related services.
3Most revenue comes from subscriptions, and customers generally pay for cloud access over a contract term, so renewals and new subscriptions matter to revenue.
4The software connects with customers’ other systems and data, making successful setup and integration important to customers’ use of the products.
5Government and other regulated customers can require specific security, data residency, procurement, and contracting arrangements.

What could go wrong

1The company says rapid changes in artificial intelligence and intense competition could make it harder to adapt its products and keep them useful to customers.
2A security incident or service disruption affecting ServiceNow or its third-party providers could expose customer information, interrupt important business processes, or lead customers to leave.
3Data protection, residency, and artificial intelligence laws or customer requirements could limit how ServiceNow stores or uses data and could require changes to its services.

Full financial statements →

About ServiceNow, Inc.

ServiceNow makes software that helps organizations coordinate work across departments and existing computer systems. Its products can route requests, manage approvals, track technology and security issues, and automate tasks such as employee onboarding or customer service. The company also sells artificial intelligence tools that can assist with, or carry out, some tasks under customer-set rules.

Head office: Santa Clara, California
Founded: 2004
Employees: 29,187 (December 31, 2025, high)
Listed on: NYSE
Financial year ends: December 31

Built from ServiceNow, Inc.’s own filings with the U.S. Securities and Exchange Commission (SEC). Figures are as reported, with per-share history restated onto today’s share basis. This describes a business — it is not investment advice and not a recommendation to buy or sell anything.

Just reported

Q3 2026 results

From ServiceNow's results release of October 28, 2026; its quarterly report has since been filed.

Revenue
Actual
$4.11B
+21% y/y
+3.0% q/q
Guided
—
No guide given
EPS, GAAP
Actual
$0.27
-44% y/y
-6.9% q/q
Guided
—
No guide given
Operating income, GAAP
Actual
$385M
-33% y/y
+138% q/q
Guided
—
No guide given

Keep exploring

The themes ServiceNow is part of, the highest-graded companies in its industry, and the companies in its sector whose grade rose recently.

The theme it is part of

Highest-graded in Software Application

Graded A or B and worth $2B or more: A first, then the largest.

All 219 graded companies in its industry

Grade rose recently in Technology

Rose to A or B on a filing in the last 90 days, worth $2B or more: largest first.

All grade rises